FAQs
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| What are your delivery options? |
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| We deliver throughout Johor, Melaka, Selangor and N.Sembilan only. Free shipping with no minimum spend. |
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| What are your payment options? |
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| We take payment using the following options: |
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Online banking |
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Credit/ Debit card including Mastercard and Visa |
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Cash (Self collect) |
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| Are your card processing methods secure? |
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| Card transactions are processed by iPay88 secure servers. We do not capture card details on our own site. We do not retain your card details in any format. |
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| How do I know if my order has been received? |
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| You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either iPay88 to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +6016 716 5089 or email us at info@win2food.com.my and we will confirm if we have received your order. |
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| What if my delivery doesn't arrive when expected? |
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The cut off time for orders to be processed for next day delivery is 2pm Monday to Friday. Delivery usually takes about 7 days to 14 days.
Where orders are received at a weekend, they will be processed on the next working day ie. Monday with the exception of Johor Bahru’s public holiday.
Your goods are shipped with a third-party courier- transport. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 8am and 6pm Monday to Friday at +6016 716 5089 or info@win2food.com.my and we will track your order immediately. |
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| How do I receive a tax invoice? |
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| Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement. |
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| Can I collect my order? |
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You are welcome to collect your order from us; However, you must contact us for arrangement/appointment prior to pick up.
Our shop address is:
No.6, Jalan Tahana, Kawasan Perindustrian Tampoi, 80350 Johor Bahru, Johor, Malaysia.
Phone: +6016 716 5089
Business Hour:
Weekdays: 9:00AM - 6:00PM
Saturday: 9:00AM - 1:00PM
Sunday: Closed |
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