info@win2food.com.my

Free shipping with No Minimum Spend!
Available delivery to Johor, Seremban, Selangor and Kuala Lumpur only.

Home
About Us
Brands
- Potato Crisp
- TOTS
- Joystix
- TOMO
- Kola Kids
- Lover
- Moroll
  - Moroll Wafer Rolls
- Bake Story
- Winstars
- Happy Moo
Shop by Category
FAQs
Policy
Testimonial
Contact Us

home > FAQs

FAQs

What are your delivery options?

We deliver throughout Johor, Melaka, Selangor and N.Sembilan only. Free shipping with no minimum spend.

What are your payment options?

We take payment using the following options:
	Online banking
	Credit/ Debit card including Mastercard and Visa
	Cash (Self collect)

Are your card processing methods secure?

Card transactions are processed by iPay88 secure servers. We do not capture card details on our own site. We do not retain your card details in any format.

How do I know if my order has been received?

You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either iPay88 to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +6016 716 5089 or email us at info@win2food.com.my and we will confirm if we have received your order.

What if my delivery doesn't arrive when expected?

The cut off time for orders to be processed for next day delivery is 2pm Monday to Friday. Delivery usually takes about 7 days to 14 days.
Where orders are received at a weekend, they will be processed on the next working day ie. Monday with the exception of Johor Bahru’s public holiday.
Your goods are shipped with a third-party courier- transport. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 8am and 6pm Monday to Friday at +6016 716 5089 or info@win2food.com.my and we will track your order immediately.

How do I receive a tax invoice?

Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement.

Can I collect my order?

You are welcome to collect your order from us; However, you must contact us for arrangement/appointment prior to pick up.
Our shop address is:
No.6, Jalan Tahana, Kawasan Perindustrian Tampoi, 80350 Johor Bahru, Johor, Malaysia.
Phone: +6016 716 5089
Business Hour:
Weekdays: 9:00AM - 6:00PM
Saturday: 9:00AM - 1:00PM
Sunday: Closed

ISO Certification

Standards Malaysia | Variety Snack Online Shop Malaysia | Snack Gift Box Delivery Malaysia | Snack Food Online Malaysia

UKAS Management Systems | Variety Snack Online Shop Malaysia | Snack Gift Box Delivery Malaysia | Snack Food Online Malaysia